ABOUT US
Our Purpose
Connectra Emergency Services exists to service the insurance sector with reliable, high-volume emergency response and reporting services.
We bridge field execution with insurer expectations - ensuring delivery with clarity, consistency and accountability.
Finding reliable trades is only one component of emergency make safes. Once the volume hits, these trades require scalable operational systems & teams in place to handle the administration on top of maintaining field attendances; triaging, scheduling, attending, reporting, invoicing.
Our Focus
Unlike other suppliers, our division is purpose-built for insurance builders and loss adjusters with an internal team that turn up in Connectra branded vehicles, shirts, hats and occasionally socks.
Every process, from job allocation to final reporting is custom engineered for repeatable, scalable outcomes built around insurance builders main systems; Loop Logics & Prime Ecosystem.
This custom designed workflow, best-practices document, field forms and reporting templates have been consistently refined over many years in the pursuit of excellence. Our constant feedback loop allows us to be at the forefront of the emergency response and reporting insurance sector.
Our Approach
Documentation-First:
Repeatable workflows, centralised quality standards and consistent documentation - even at scale allow us to handle (Process, schedule, attend, report, invoice, review, submit) high volumes of claims in short time frames.
Rapid Response:
Dedicated coordination teams ensure make safes are triaged, dispatched and completed within agreed SLAs.
Operational Integrity:
Our reports are designed for clarity, compliance and ease of claim progression - trusted by insurers and adjusters.

Our Standards
Professionalism without compromise. Striving for absolute excellence.
ConsistentCY
Safety
Fast Response
KPI visibility
Trusted by Industry Partners
During CAT events, Connectra prioritise insurance builders who we have real in-person relationships with as well as off-peak season working relationships with.
We are always open to meeting new industry partners and further developing existing relationships - please reach out!