OUR CAPABILITIES
Emergency
Make Safes
Experts in securing properties immediately after storm, fire or impact to ensure safety & prevent further loss.
Connectra handle make safes of any size, scope and scale 24/7/365. We operate under strict internal KPIs, guided by proven best practices, and consistently handle some of the highest volumes nationally during a CAT event.
We are a specialised
large-loss make safe provider; experience, capability & resources to design a practical approach to the most difficult make safes.
Roof Inspection Reports
Detailed overview of roof condition, clearly identifying Maintenance vs Storm related damage, General maintenance works and absolute clarity around the Source(s) of water ingress. We combine field expertise with structured reporting templates for insurer clarity.
Internally developed best practices for hail-impact damage reporting; constantly refined process most recently during Cyclone Alfred where 1500+ Roof Inspection Reports were conducted through Dec 25 - Jan 26. When rural trades are difficult to source, we will travel Australia-wide to conduct Roof Inspection Reports.
What’s included:
- Professional report structure
- Key information is clearly presented
- High-resolution imagery downloadable directly from report
- Component-level analysis
- Efficient inputs into Insurance Builder Loop Logics or Prime links
Leak Detection & Diagnostics
Systematic detection of water ingress and moisture risks.
Internally developed best-practice with strict investigative standards to locate, define and report on sources of water ingress with precision.
Deliverables:
- Industry leading investigative reporting
- Moisture mapping using moisture meter
- Thermal diagnostics using FLIR thermal devices
- Detailed context, methodology & conclusion;
Roof repairs, Maintenance & Re-Roofs
Connectra provides reliable and professional roofing services, specialising in both metal and tile roofs. We have extensive experience across all aspects of roofing, having been on tens of thousands over the years through our insurance works.
Our team is fully licensed and insured, and conducts work in strict adherence to Australian safety standards. Every project is supported by a detailed, transparent quote with accurate pricing and no hidden costs. You can count on us for workmanship you can trust and results that last.
Why Connectra:
- Experienced within the insurance industry, understanding claim intricacies and insurer requirements for maintenance works
- Initial site attendance to ascertain repairs
- Alternatively, we can generally quote off a Roof Inspection Report if available
- A professional, detailed quotation turned around fast
- Repairs in a reasonable timeframe with clear communication
- Extensive experience in managing complex sites for re-roofs
- Quality, Safety & Environmental systems designed to ISO Standards
Download an example Roof Inspection Report here
Download an example Specialist leak detection Report here
Book your free roof inspection and receive a detailed report plus a quote for any maintenance needed.
Claim Assessments
Assessment frameworks that support scope creation and claim progression. Our team assists insurance builders get through more claims in peak periods.
This is a specialised service where volume is much lower than our other service offerings. Only licenced, experienced builders complete assessments. Our assessments are objective, detailed & thorough. We evaluate damage, scope up required rectification works, and provide clear reporting exceeding insurer expectations; generally leaving desktop estimating up to the insurance builder.
When rural trades are difficult to source, we will travel Australia-wide to conduct Claim Assessments.
Benefit: Faster claim reviews in peak times.
DIFFERENTIATORS
Volume & Capability
Structured Delivery
Repeatable workflows, centralised quality standards and consistent documentation - even at scale allow us to handle (Triage, schedule, attend, report, invoice, reivew, submit) high volumes of claims in short time frames.
Operational Discipline
Dedicated coordination teams ensure make safes are triaged, dispatched and completed within agreed SLAs.
ExcellenT Reporting
Our reports are designed for clarity, compliance and ease of claim progression - trusted by leading insurance builders and adjusters.
Location
Our teams mobilise anywhere in Australia during CAT events. We are fully equipped with stock at warehouses up & down the coast, purpose-built vehicles & specially trained staff.